Title:  Talent Acquisition Manager

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

We are seeking a strategic and client-facing Talent Acquisition (TA) Manager to lead recruitment delivery within our Recruitment Process Outsourcing (RPO) business. Based full-time on-site at our Kuala Lumpur (KL) office, you will manage a team of recruiters, oversee end-to-end service delivery for corporate clients, and optimize sourcing strategies. This role requires an agency or RPO background, excellent stakeholder management skills, and a data-driven approach to tracking recruitment metrics.

• Lead and mentor a team of recruiters to meet monthly hiring targets and client service level agreements (SLAs).
• Manage key client relationships, acting as the primary point of contact for recruitment strategy and escalation.
• Optimize sourcing strategies across job boards, social media, and professional networks to build robust talent pipelines.
• Oversee team workloads, resource allocation, and overall delivery performance across multiple client accounts.
• Analyze recruitment data and metrics (time-to-hire, quality-of-hire, cost-per-hire) to present weekly and monthly performance reports to clients.
• Collaborate with the internal HR operations team to ensure smooth onboarding transitions for successful candidates.
• Drive continuous improvement initiatives in the recruitment process to enhance both candidate and hiring manager experiences.
• End-to-end recruitment activities (including job posting, sourcing, interviewing, and offer negotiations) for more niche/senior roles may also be performed to support the team when needed.

Who are we looking for?

• 7+ years in recruitment, with at least 3 years in a managerial or team lead role within an RPO or recruitment agency environment.
• Strong stakeholder management, negotiation, and people leadership capabilities.
• Proficient in tracking operational metrics and utilizing Applicant Tracking Systems (ATS).
• Deep understanding of the Malaysian talent landscape and hiring trends.
• Ability to work full-time on-site at our Kuala Lumpur (KL) office.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.