Title:  客戶畫像專員

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

主要職責

• 執行數據清洗、驗證與完善工作，確保客戶關係管理系統的準確性與完整性
• 運用數位化工具、線上資料庫及企業資訊資源，對潛在客戶與目標企業進行調研與畫像分析
• 識別客戶生命週期管理業務的潜在商機，並按照既定標準進行分級歸類
• 通過電話調研、資訊蒐集與內部合作，完善潛在客戶與企業資料資料
• 與銷售團隊（客戶生命週期管理、交易加速專家、解決方案顧問）協同推進合格銷售線索的移交與轉化
• 維護數據質量與報告標準，確保資訊完整性符合規範要求
• 在微軟系統（MSX、Dynamics 365等客戶關係管理平臺）中實时跟踪並更新所有客戶畫像工作
• 提供數據洞察與優化建議，持續提升數據驅動型行銷策略與推廣活動成效

Who are we looking for?

任職要求

• 商業管理、市場行銷、資料分析等相關領域本科及以上學歷或同等實踐經驗
• 具備1-3年數據調研、潛在客戶開發或內部銷售支持相關工作經驗
• 熟練運用數據研究工具、客戶關係管理系統（優先考慮微軟Dynamics 365）及Excel/Power BI

• 出色的分析能力與細節把控意識
• 優秀的書面與口頭溝通表達能力
• 能够適應快節奏工作環境，高效處理多工並合理規劃優先順序
• 具備電話調研與外向型資訊採集的工作能力

優先考慮條件：

• 擁有企業級科技產品或SaaS服務領域工作經驗
• 熟悉微軟雲產品體系及銷售流程
• 具備數位化銷售或內部銷售團隊支持經驗

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.