Title:  技術銷售客戶經理（SAS）

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

The Technical Sales Account Manager is a customer- and partner-facing role that works closely with sellers to bring technical expertise into customer engagements. This role identifies customer needs, recommends suitable Microsoft solutions, and supports technical planning, migrations, and solution development across Microsoft Cloud Solution Areas.

Technical Sales Account Manager 是一個面向客戶與合作夥伴的技術型銷售角色，需與銷售團隊密切合作，於客戶溝通與提案中提供雲相關技術專業。此職務將辨識客戶需求、推薦適合的 Microsoft 雲解決方案，並支援技術規劃、系統移轉與跨 Microsoft 雲端領域的方案部署。

Key Responsibilities 主要工作內容

• Serve as a trusted technical advisor, guiding customers through the technical aspects of cloud products, services, and solutions.
• Provide in-depth technical knowledge and recommend solutions based on customer needs.
• Build and maintain strong customer relationships, understand evolving requirements, and identify opportunities for upselling or cross-selling.
• Drive sales growth by acquiring new business and expanding sales within existing accounts.
• Deliver pre- and post-sales technical support, including product training and ensuring the accuracy and effectiveness of proposed solutions.
• Collaborate with product and cross-functional teams to enhance solutions and overall service offerings.
• Participate in joint calls and pipeline reviews, providing technical insights, opportunity assessments, and strategic recommendations.
• Support the development and improvement of sales processes, methods, and go-to-market strategies.
• Execute sales and activity plans, work toward performance targets, and contribute to successful project execution.
• Conduct and maintain competitive analysis of cloud solutions and market differentiators across the region.

• 作為值得信賴的技術顧問，協助客戶理解雲端產品、服務與解決方案的技術面向
• 依照客戶需求提供深入的技術知識與解決方案建議
• 維護良好的客戶關係，掌握需求變化並挖掘追加或交叉銷售的機會
• 開發新業務並在現有客戶中擴大銷售規模，以推動業績成長
• 提供售前與售後技術支援，包括產品培訓與方案技術正確性確認
• 與產品團隊及跨部門合作，提升解決方案與整體服務品質
• 參與客戶會議與銷售管道（pipeline）檢視，提供技術洞察、機會評估與策略建議
• 協助改善銷售流程、方法與市場策略（go-to-market strategies）
• 執行銷售與活動計畫，達成績效目標並確保專案順利推動
• 進行雲端解決方案與競爭對手分析，掌握市場差異化優勢

Who are we looking for?

Skills & Qualifications  技能與任職資格

• Candidate must hold at least a Bachelor’s or Master's Degree in IT or Computer Science.
• Minimum 3 years of inside/field sales experience as a presales consultant or solutions architect, with strong exposure to cloud solutions, preferably Microsoft Azure, AWS, Google Cloud, or similar platforms.
• Architecture certification from any cloud service provider is a plus (AWS architect, Azure architect, Microsoft Cloud Associate/ Specialist, etc).
• Excellent presentation skills.
• Proven track record in meeting revenue targets and working effectively with diverse teams.

• 必須具備資訊工程、資訊科學、資訊管理或相關領域之學士或碩士學歷
• 至少 3 年售前顧問或解決方案架構師（Solutions Architect）經驗，具雲端產品經驗尤佳，例如 Microsoft Azure、AWS、Google Cloud 或同類平台
• 具雲端服務供應商之架構師或相關技術認證者佳（AWS Architect、Azure Architect、Microsoft Cloud Associate／Specialist 等）
• 優秀的簡報能力
• 具實績證明可達成業績目標並能與跨部門團隊有效合作

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.