销售顾问专员

#BeMore

你是否渴望有一份能让你做得更多、成就更大的事业？TDCX是一家屡获殊荣、快速增长的业务流程外包公司, 在TDCX工作，释放你的全部潜力吧！

与世界各种流行品牌和优秀的同事在一起工作，以家为家，以人为本，开始你的#BeMore之旅吧！

就业于 TDCX 的主要原因

• 有吸引力的薪酬、丰厚的福利和业绩奖励
• 全面的医疗、社会保险
• 优质的工作场所
• 丰富的员工活动和表彰活动
• 为您的成长和职业加速提供高质的学习和发展计划
• 积极的文化让你在工作中#BeMore
• 地理位置优越，交通便利
• 灵活的工作安排
• 相关领域专家提供专业辅导和培训
• 加入一家拥有26年经验和350多个行业奖项的全球性公

你的任务是什么？

• Ensure a thorough support and follow-up at all stages of the Customer Relation

• General enquiries upstream, selling process and after-sale service with customers throughout the different media channels such as telephone, email, website, web chat, social media.

• Answering incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests.

• Handling and qualifying incoming complaints, ensuring that the service provider's agents provide all reasonable assistance and information to Client in order to solve them or in specific cases.

• Handling outbound call campaigns provided the campaigns are given sufficient and adequate advance notice to TDCX.

• Transform Direct (Individual customers) and Indirect (agencies) traffic into sales and provide a high quality of customer service.

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

我们在寻找什么样的人？

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.

• Strong time management skills and motivation to exceed expectations

• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs

• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)

• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

• Excellent verbal and written communication skills in English and the language of supporting market

TDCX是谁？

TDCX 提供变革性的数字CX解决方案，使世界领先的和颠覆性的品牌能够获得新客户，建立客户忠诚度，并保护他们的在线社区群体。

TDCX通过利用技术、人工智能和我们的全球足迹，帮助客户（包括许多世界上最好的品牌）实现其客户体验的愿望。我们为金融科技、游戏、技术、家庭共享和旅游、数字广告和社交媒体、流媒体和电子商务领域的客户提供服务。我们的专业性以及在亚洲出色的发展历程为我们赢得了众多值得信赖的合作伙伴，特别是那些具有区域经济增长潜力的高速发展的新经济实体。

我们为发掘和聘用最优秀的专业人员加入我们而感到自豪，因为我们正在进行外包CX行业的变革。我们承诺为我们的员工、客户和社区做得更多，这使我们赢得了350多个行业奖项，包括成为亚洲最适合工作的公司之一。

从我们优质的工作空间、高于行业平均水平的薪酬待遇、职业机会到我们的工作场所及丰厚的福利，请与我们联系，来了解更多关于您在TDCX职业生涯中的发展吧！