高级销售顾问专员（baes 河南郑州）

#BeMore

你是否渴望有一份能让你做得更多、成就更大的事业？TDCX是一家屡获殊荣、快速增长的业务流程外包公司, 在TDCX工作，释放你的全部潜力吧！

与世界各种流行品牌和优秀的同事在一起工作，以家为家，以人为本，开始你的#BeMore之旅吧！

就业于 TDCX 的主要原因

• 有吸引力的薪酬、丰厚的福利和业绩奖励
• 全面的医疗、社会保险
• 优质的工作场所
• 丰富的员工活动和表彰活动
• 为您的成长和职业加速提供高质的学习和发展计划
• 积极的文化让你在工作中#BeMore
• 地理位置优越，交通便利
• 灵活的工作安排
• 相关领域专家提供专业辅导和培训
• 加入一家拥有26年经验和350多个行业奖项的全球性公

你的任务是什么？

• Ensure a thorough support and follow-up at all stages of the Customer Relation

• General enquiries upstream, selling process and after-sale service with customers throughout the different media channels such as telephone, email, website, web chat, social media.

• Answering incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests.

• Handle and qualify incoming complaints, ensuring that the service provider's agents provide all reasonable assistance and information to Client in order to solve them or in specific cases.

• Handle outbound call campaigns provided the campaigns are given sufficient and adequate advance notice to TDCX.

• Transform Direct (Individual customers) and Indirect (agencies) traffic into sales and provide a high quality of customer service.

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

我们在寻找什么样的人？

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.

• Strong time management skills and motivation to exceed expectations

• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs

• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)

• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

• Excellent verbal and written communication skills in English and the language of the supporting market.

TDCX是谁？

总部位于新加坡的 TDCX 是全球业务流程外包 (BPO) 领域的领导者，提供先进的客户体验 (CX) 解决方案、销售和数字营销服务以及内容审核服务。公司服务于数字广告、社交媒体、电子商务、金融科技、游戏、医疗科技、媒体、科技以及旅游和酒店等行业。

TDCX 以创新和精准运营为驱动力，采用智能且可扩展的方法，使其成为追求切实成果的企业的重要合作伙伴。TDCX 在全球 39 个办事处拥有超过 20,000 名员工，业务覆盖亚洲、欧洲和美国。

访问 www.tdcx.com 了解更多信息