Title:  AI Technical Consultant (TDCX AI)

Enable Your Future

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #Enableyourfuture

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Collaborate with clients and cross-functional teams to understand requirements and design AI-driven solutions that address business challenges.
• Conduct technical assessments, analyze data, and recommend AI solutions that are practical, scalable, and aligned with client goals.
• Translate complex technical concepts into clear, actionable insights for clients and internal stakeholders.
• Craft technical language and solution descriptions in proposals, ensuring clarity, accuracy, and alignment with client needs.
• Leverage large language models (LLMs) such as ChatGPT, Claude, and similar tools to enhance solution design, analysis, and proposal development.
• Scope AI solution requirements, propose implementation plans, and support deployment strategies in collaboration with technical teams.
• Stay current with AI, machine learning, and CX trends, integrating new technologies and methodologies into TDCX AI’s solutions and proposals.
• Support the creation of thought leadership materials, presentations, and content for industry events to showcase TDCX AI’s expertise.

Who are we looking for?

• Possess a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's, Postgraduate, Professional, or Master's Degree in any field.
• Strong understanding of AI technologies, including machine learning, natural language processing, and data analytics.
• Ability to code in Python or produce demos using AI-first tools such as Figma, Lovable, Claude is a plus.
• Proven project management skills, with experience handling multiple projects simultaneously.
• Ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• Excellent verbal and written communication skills, with the ability to structure and present ideas clearly in discussions and presentations.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.