Title:  Account Manager

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conduct needs analysis to identify pain points and determine best possible solution to address them.
• Collect and verify details of decision makers including full name, position title, email and contact number.
• Reach out to decision makers and offer TDCX`s services and address any customer enquiries.
• Manage various communication channels including IB/OB voice, video, email, chat and file sharing.
• Record and maintain data in CRM tools, meet or exceed targets and KPIs.
• Share best practices, constructive feedback, and suggestions for continuous improvement.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Bachelor’s Degree in Business, Communications or any related field
• Preferably with 3-5 years of working experience in the related field is ideal for this position.
• Demonstrated hands-on experience on data mining, lead qualification, and contact verification.
• Demonstrated hands-on experience in CRM tools and Microsoft office.
• Showcases reliability and the ability to work in a high profile position with minimal supervision and management.
• Ability to solve problems proactively with keen attention to detail.
• Ability to handle multiple initiatives under pressure.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.