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Account Specialist (Indonesia Market)

Date: 16-Oct-2020

Location: SG

Company: TDCX

<span style="font-family:"Times New Roman",serif"><span style="font-family:"Century Gothic",sans-serif">Would you like to be part of the sales team in digital marketing? <span style="font-family:"Century Gothic",sans-serif">Are you passionate, driven, and can deliver outstanding result? We are looking for an Account Specialist to join our growing family. Come and start your #BeHappier journey with TDCX today!


<span style="font-family:"Century Gothic",sans-serif">Top reasons to work here:

  • <span style="font-family:"Century Gothic",sans-serif">Positive Work Environment
  • <span style="font-family:"Century Gothic",sans-serif">Attractive Remuneration
  • <span style="font-family:"Century Gothic",sans-serif">Medical Benefits and Insurance
  • <span style="font-family:"Century Gothic",sans-serif">Experiential-based Training
  • <span style="font-family:"Century Gothic",sans-serif">Career Development Plan
  • <span style="font-family:"Century Gothic",sans-serif">Awards and Recognition
  • <span style="font-family:"Century Gothic",sans-serif">Employee Engagement Activities
  • <span style="font-family:"Century Gothic",sans-serif">We live by our core values of teamwork, initiative, courage, innovation and trust
  • <span style="font-family:"Century Gothic",sans-serif">Room to grow + Space to breathe = Happy, productive superstars


<span style="font-family:"Century Gothic",sans-serif">What is your mission?

<span style="font-family:"Century Gothic",sans-serif">As an Account Specialist with TDCX, you will be an important member of the sales organization, focusing on the Small and Medium Business (SMB) segment. You will play a critical role in driving the full sales process from prospecting for new customer acquisition to closing deal.

<span style="font-family:"Century Gothic",sans-serif">You are also required to perform these job functions:

  • <span style="font-family:"Century Gothic",sans-serif">Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal
  • <span style="font-family:"Century Gothic",sans-serif">Improve client’s experience by driving optimal and appropriate product adoption
  • <span style="font-family:"Century Gothic",sans-serif">When applicable, manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue
  • <span style="font-family:"Century Gothic",sans-serif">When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products
  • <span style="font-family:"Century Gothic",sans-serif">Become an expert on client’s Advertising solutions
  • <span style="font-family:"Century Gothic",sans-serif">Ability to identify trends and solve problems
  • <span style="font-family:"Century Gothic",sans-serif">Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers
  • <span style="font-family:"Century Gothic",sans-serif">Champion and produce success stories for advertisers who have had success in growing their business by using the products
  • <span style="font-family:"Century Gothic",sans-serif">Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success
  • <span style="font-family:"Century Gothic",sans-serif">Responsible for keep current advertisers satisfied and delivering exceptional client service on day-to-day basis


<span style="font-family:"Century Gothic",sans-serif">Who are we looking for?

  • <span style="font-family:"Century Gothic",sans-serif">BA/BS degree
  • <span style="font-family:"Century Gothic",sans-serif">1 to 3 years working in a Digital marketing/online sales organization
  • <span style="font-family:"Century Gothic",sans-serif">Business development, sales account management or consultative selling experience is a plus
  • <span style="font-family:"Century Gothic",sans-serif">Knowledge of the digital marketing industry will be a plus
  • <span style="font-family:"Century Gothic",sans-serif">Excellent communication skills: verbal, written, listening skills
  • <span style="font-family:"Century Gothic",sans-serif">Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment
  • <span style="font-family:"Century Gothic",sans-serif">Proactive mindset with regards to identifying issues and opportunities as well as communication with clients
  • <span style="font-family:"Century Gothic",sans-serif">Highly motivated and goal-oriented
  • <span style="font-family:"Century Gothic",sans-serif">Takes direction well while also demonstrating proactive behavior
  • <span style="font-family:"Century Gothic",sans-serif">Creative decision-making skills and proven ability to work independently
  • <span style="font-family:"Century Gothic",sans-serif">Strong attention to detail and follow-up skills
  • <span style="font-family:"Century Gothic",sans-serif">Ability to multitask and work under pressure
  • <span style="font-family:"Century Gothic",sans-serif">Feels comfortable contacting clients via phone, chat or email


<span style="font-family:"Century Gothic",sans-serif">Who is TDCX?

<span style="font-family:"Century Gothic",sans-serif">We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.

<span style="font-family:"Century Gothic",sans-serif">We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

<span style="font-family:"Century Gothic",sans-serif">Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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