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Account Specialist (Oceania Market)

Date: 16-Oct-2020

Location: SG

Company: TDCX

Would you like to be part of the sales team in digital marketing? Are you passionate, driven, and can deliver outstanding result? We are looking for an Account Specialist to join our growing family. Come and start your #BeHappier journey with TDCX today!


Top reasons to work here:

  • Positive Work Environment
  • Attractive Remuneration
  • Medical Benefits and Insurance
  • Experiential-based Training
  • Career Development Plan
  • Awards and Recognition
  • Employee Engagement Activities
  • We live by our core values of teamwork, initiative, courage, innovation and trust
  • Room to grow + Space to breathe = Happy, productive superstars


What is your mission?

As an Account Specialist with TDCX, you will be an important member of the sales organization, focusing on the Small and Medium Business (SMB) segment. You will play a critical role in driving the full sales process from prospecting for new customer acquisition to closing deal.

You are also required to perform these job functions:

  • Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal
  • Improve client’s experience by driving optimal and appropriate product adoption
  • When applicable, manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue
  • When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products
  • Become an expert on client’s Advertising solutions
  • Ability to identify trends and solve problems
  • Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers
  • Champion and produce success stories for advertisers who have had success in growing their business by using the products
  • Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success
  • Responsible for keep current advertisers satisfied and delivering exceptional client service on day-to-day basis


Who are we looking for?

  • BA/BS degree
  • 1 to 3 years working in a Digital marketing/online sales organization
  • Business development, sales account management or consultative selling experience is a plus
  • Knowledge of the digital marketing industry will be a plus
  • Excellent communication skills: verbal, written, listening skills
  • Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment
  • Proactive mindset with regards to identifying issues and opportunities as well as communication with clients
  • Highly motivated and goal-oriented
  • Takes direction well while also demonstrating proactive behavior
  • Creative decision-making skills and proven ability to work independently
  • Strong attention to detail and follow-up skills
  • Ability to multitask and work under pressure
  • Feels comfortable contacting clients via phone, chat or email


Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

Job Segment: Business Development, Advertising, Telemarketing, Inside Sales, Customer Service, Sales, Marketing