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Account Specialist (Vietnam Market)

Date: 20-Oct-2020

Location: SG

Company: TDCX

Would you like to be part of the sales team in digital marketing? Are you passionate, driven, and can deliver outstanding result? We are looking for an Account Specialist to join our growing family. Come and start your #BeHappier journey with TDCX today!

 

Top reasons to work here:

  • Attractive Remuneration.
  • Comprehensive Medical Care and Insurance Coverage.
  • Premium & Instagrammable workspaces
  • Get engaged and recognized with our Engagement & Recognition Program.
  • Getting coached and mentored by experts in your field.
  • Fun and flexible working arrangements.
  • Easy to locate area with direct access to public transport.
  • Incredible opportunities for you to develop your personal and professional skillsets.
  • 25 years of experience and more than 200 industry awards
  • Our culture believes in the power of teamwork, initiative, courage, innovation, and trust, for you #BeHappier at work.

 

What is your mission?

As an Account Specialist with TDCX, you will be an important member of the sales organization, focusing on the Small and Medium Business (SMB) segment. You will play a critical role in driving the full sales process from prospecting for new customer acquisition to closing deal.

You are also required to perform these job functions:

  • Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal
  • Improve client’s experience by driving optimal and appropriate product adoption. Manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue
  • When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products
  • Become an expert on client’s Advertising solutions and ability to identify trends and solve problems
  • Providing vital product insights, feedback and revenue trends, from their own experience using the Products and sharing the feedback from the Advertisers
  • Champion and produce success stories for advertisers who have had success in growing their business by using the products. Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

 

Who are we looking for?

  • Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
  • Preferably with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply
  • Business development, sales account management or consultative selling experience is a plus
  • Knowledge of the digital marketing industry will be a plus
  • Excellent communication skills: verbal, written, listening skills
  • Self-starter who can meet deadlines and enjoys working in a competitive inside sales environment
  • Excellent verbal and written communication skills in English and the language of the supporting market

 

Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.


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