Title:  Account Specialist with English

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Cultivate trust and foster a friendly rapport with VIP players, ensuring a positive player experience.
• Align with company objectives to craft tailored strategic plans, ensuring effective goal achievement.
• Analyze daily reports to monitor target and KPI fulfillment, identifying trends for proactive and reactive action plans.
• Spearhead the planning, delivery, and optimization of a comprehensive Player Account Management strategy for high-value customers.
• Innovate player interaction approaches, employing effective communication for optimal outcomes.
• Collaborate by sharing knowledge and best practices with fellow Account Managers.
• Stay abreast of game changes and monetization campaigns, remaining well-informed in a dynamic gaming environment.
• Develop and execute a VIP reactivation strategy, mitigating churn risks.
• Actively gather feedback from VIPs, sharing insights with other departments for process improvement.
• Oversee VIP Social Media community management and content creation to enhance engagement.

Who are we looking for?

• Gaming industry expertise
• Social Media proficiency with effective outreach skills
• Self-motivated, creative achiever with excellent communication and planning
• Results-driven, proactive, and adaptable team player
• Strong problem-solving ability and analytical mindset

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.