Title: Account Specialist

Date: 23 Apr 2026

Enable your future

VIP Account Specialist with English

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?

Cultivate trust and foster a friendly rapport with VIP players, ensuring a positive player experience.
Align with company objectives to craft tailored strategic plans, ensuring effective goal achievement.
Analyze daily reports to monitor target and KPI fulfillment, identifying trends for proactive and reactive action plans.
Spearhead the planning, delivery, and optimization of a comprehensive Player Account Management strategy for high-value customers.
Innovate player interaction approaches, employing effective communication for optimal outcomes.
Collaborate by sharing knowledge and best practices with fellow Account Managers.
Stay abreast of game changes and monetization campaigns, remaining well-informed in a dynamic gaming environment.
Develop and execute a VIP reactivation strategy, mitigating churn risks.
Actively gather feedback from VIPs, sharing insights with other departments for process improvement.
Oversee VIP Social Media community management and content creation to enhance engagement.

Who are we looking for?

Gaming industry expertise
Social Media proficiency with effective outreach skills
Self-motivated, creative achiever with excellent communication and planning
Results-driven, proactive, and adaptable team player
Strong problem-solving ability and analytical mindset
Exceptional verbal and written communication skills in English

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.