Title:  Assistant Business Excellence Expert

#BeMore

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Drives process excellence in various continuous improvement tools and methodology to help achieve metrics and goals critical to quality, process and compliance and in identifying opportunities for improvement.
• Partners with key stakeholders and clients to identify key opportunities and deploy initiatives.
• Manages implementation planning, standardization of key processes and best practices and documentation of information platforms.
• Ensures compliance with legal and industry standards across all departments (including but not limited to GDPR)
• Drives Continuous Improvement approach and replicate from regional sites accordingly related to people, process, performance and platforms.
• Overseeing of Metrics Management, Failure Mode and Effects Analysis, Root Cause Analysis, among others 
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any fields. 
• Preferable with 2 years of working experience in the related field is required for this position. 
• At least certified in Six Sigma Green Belt or trained in certain disciplines such as Six Sigma Green Belt, COPC, Agile, Lean, Process Improvements, Project Management, others 
• Ability to communicate and work with middle and top line management as well as work with cross-functional teams.
• With proven experience in handling projects related to continuous improvements/innovation 
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.