Title:  Assistant Internal Comm and Change Management Expert

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Development of project and cultural change plans includes change delivery plan, communication plan, training plan, transition plan and sustaining change plan, reporting progress against plan, and managing risks and issues.
• Support the execution of these plans by engaging the project team members, employee-facing managers, and business leaders.
• Support the creation and execution of a detailed change impact assessment and change action plan.
• Conduct readiness assessments evaluate results and present findings in a logical and easy-to-understand manner.
• Partner with the Project Manager and Deployment Manager to support the project teams to meet the Readiness deliverables.
• Support and develop the end-user training plans, and progress training/role management deliverables.
• Assisting in the development and execution of internal communication strategies that align with the organization's goals and objectives. This involves understanding the company culture, values, and brand identity to effectively convey messages to employees.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the ISO9001 and ISO18295-1 Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree Human Resources, Project Management, Social Sciences, Economics or Business Administration or equivalent
• Preferably with 5 years working experience in a related field is ideal for this position.
• Ability to deal with multiple challenges and to adapt with an environment that is constantly changing.
• Demonstrates an affinity for digital platforms like social media; being digitally savvy is an added advantage.
• Possesses strong knowledge in the development of HR policies and procedures, sourcing and recruitment processes, compensation and benefits, talent development and employee retention programs in a BPO setting.
• Excellent verbal and written communication skills in English and the language of the supporting market
• Possesses solid understanding of how people go through a change and the change process.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.