Title:  Assistant Sales Learning & Development Expert

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Develop, implement, and monitor new hire training programs for all LOBs, demonstrating exceptional ability to manage and prioritize simultaneous training needs.
• Design and deliver ongoing training programs to keep tenured employees across LOBs updated on industry trends, product changes, and client-specific requirements.
• Create high-quality training materials, including presentations, manuals, and e-learning modules tailored to each LOB's unique needs.
• Utilize diverse delivery methods like classroom sessions, online learning, and blended approaches to cater to different learning styles.
• Develop and administer assessments to gauge trainee comprehension and training program effectiveness.
• Maintain regular communication with clients regarding training needs, objectives, and program effectiveness.
• Liaise with clients to develop training programs aligned with their specific requirements and SLAs.
• Gather and analyze client feedback to continuously improve training programs.
• Stay current on industry trends and best practices in training and development.
• Maintain detailed training records and documentation.

Who are we looking for?

• Minimum 3 years of experience as a corporate trainer or similar role, with a proven track record of managing and prioritizing multiple training initiatives simultaneously.
• Experience in developing and delivering training programs for diverse audiences.
• Experience with instructional design methodologies and adult learning principles.
• Strong communication, presentation, and facilitation skills.
• Ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment.
• Excellent interpersonal and relationship-building skills.
• Proficient in MS Office Suite and learning management systems (LMS) a plus.
• Experience working in a BPO environment (highly preferred).

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.