Title:  Business Analyst

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Extract, transform, and analyse data from multiple sources to provide actionable insights that support operational and strategic decision-making.
• Design, build, and maintain interactive dashboards, scorecards, and visualisations to track business performance against key KPIs and SLAs.
• Partner with cross-functional teams (e.g., Operations, WFM, QA, L&D, and Sales Enablement) to understand requirements and translate them into effective data solutions.
• Conduct deep-dive analysis on performance trends, identifying gaps, opportunities, and root causes, and provide clear recommendations to drive business improvements.
• Support forecasting, capacity planning, and performance modelling to enable proactive business planning.
• Automate recurring reporting processes to improve efficiency, accuracy, and timeliness of data delivery.
• Ensure data integrity, security, and compliance in all reporting and analytics processes.
• Provide ad-hoc analysis and insights to support new initiatives, business reviews, and senior leadership discussions.
• Drive innovation in reporting methodologies and proactively identify opportunities to enhance data storytelling and stakeholder engagement.
• Collaborate closely with management to contribute to the continuous improvement of operational excellence.

Who are we looking for?

• Diploma or Bachelor’s Degree in an analytics-related discipline; Post Graduate Diploma or Professional Degree in any field is also acceptable.
• Proven experience in extracting, transforming, and loading data from source systems into analytical tools and reports.
• Hands-on experience in conceptualising, designing, developing, testing, implementing, and supporting data solutions to drive analytical initiatives for internal and/or external stakeholders.
• Strong ability to analyse diverse data sets to support business needs and present insights through clear and concise visualisations.
• Inquisitive mindset with the proactivity to challenge existing norms constructively.
• Excellent communication and presentation skills, with the ability to work effectively in a team environment.
• Detail-oriented, independent, and able to perform under pressure to meet deadlines.
• Proficiency in advanced Excel and Google Sheets for data analytics is required.
• Proficiency in analytical tools such as Tableau, Power BI, Looker, Klipfolio, Qlik, R, or Python.
• Adaptability to engage with various stakeholders, business models, and projects.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.