Title:  Business Analyst

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Extract, transform, and analyse data from multiple sources to provide actionable insights that support operational and strategic decision-making.
• Design, build, and maintain interactive dashboards, scorecards, and visualisations to track business performance against key KPIs and SLAs.
• Partner with cross-functional teams (e.g., Operations, WFM, QA, L&D, and Sales Enablement) to understand requirements and translate them into effective data solutions.
• Conduct deep-dive analysis on performance trends, identifying gaps, opportunities, and root causes, and provide clear recommendations to drive business improvements.
• Support forecasting, capacity planning, and performance modelling to enable proactive business planning.
• Automate recurring reporting processes to improve efficiency, accuracy, and timeliness of data delivery.
• Ensure data integrity, security, and compliance in all reporting and analytics processes.
• Provide ad-hoc analysis and insights to support new initiatives, business reviews, and senior leadership discussions.
• Drive innovation in reporting methodologies and proactively identify opportunities to enhance data storytelling and stakeholder engagement.
• Collaborate closely with management to contribute to the continuous improvement of operational excellence.

Who are we looking for?

• Diploma or Bachelor’s Degree in an analytics-related discipline; Post Graduate Diploma or Professional Degree in any field is also acceptable.
• Proven experience in extracting, transforming, and loading data from source systems into analytical tools and reports.
• Hands-on experience in conceptualising, designing, developing, testing, implementing, and supporting data solutions to drive analytical initiatives for internal and/or external stakeholders.
• Strong ability to analyse diverse data sets to support business needs and present insights through clear and concise visualisations.
• Inquisitive mindset with the proactivity to challenge existing norms constructively.
• Excellent communication and presentation skills, with the ability to work effectively in a team environment.
• Detail-oriented, independent, and able to perform under pressure to meet deadlines.
• Proficient in advanced Excel and Google Sheets for data analytics.
• Well-versed in any of the analytical tools such as Tableau, Power BI, Looker, Klipfolio.
• Adaptability to engage with various stakeholders, business models, and projects.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.