Title:  Business Analytics Director

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Oversees and ensure proper and standardised data workflows/practices and reporting (including development and enhancement) for project(s) across the region

• Focuses on insights and inject into processes, reporting and business presentations to result in measurable and trackable performance improvements

• Robust stakeholder engagement and excellent communication with internal stakeholders (e.g. Operations, Workforce, QA, HR) and counterparts from clients

• Leads analysts to study business requirements, collate data, analyse/research, and translate results into effective presentations and recommendations to aid decision making in timely manner

• Educates internal/external users appropriate use of analytics and business intelligence

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Bachelor’s Degree in Business, IT, Computer Science, Database Management or any related field

• Preferable with 8 years of working experience in the related field is required for this position.

• Must have sound understanding of BI best practices, relational structures, dimensional data modeling, structured query language (SQL) skills, data warehouse and reporting techniques.

• Strong acumen and leadership on analytical opportunities, needs and weaknesses

• Excellent presentation skills, project management and change management

• Experiences in Tableau, Alteryx, Power Query, SPSS, GCP would be added advantage

• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.