Title:  Business Development Representative (The Philippines Market - Relocate to Kuala Lumpur)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

This is a front-line customer engagement role responsible for pre-sales activities with customers. The Business Development Representative will use their knowledge of Cloud Services to help customers identify their needs in migrating to a cloud environment, leverage their sales acumen to navigate the selling cycle, close the sales, and ultimately work on the renewal of the Cloud Agreement. A team member in this role will be required to keep up to date with the latest breakthroughs in Cloud Services and work cross-functionally with different teams.

Regular activities in this role include:

• Generating opportunities from marketing qualified leads or self-generated leads
• Assessing customers' needs and translating those to Cloud Products and Services
• Developing opportunities in alignment with the customer buying process and closing sales
• Working collaboratively with other team members to identify cloud solutions
• Collaborating with Technical Sales Team, Field Sales Team, and Solution Provider
• Driving consumption and extending the customer lifecycle by engaging in renewal activities

Responsibility/Activity:

• Identify and profile potential prospects
• Manage assigned leads or end customers via telephone to detect potential business opportunities
• Qualify leads into opportunities via BANT methodology, and generate up-sell and cross-sell opportunities
• Managing pipeline, forecasting business, and developing influential relationships with existing customers
• Administering CRM tools, goals, Salesforce
• Collaborate with country field managers and engage resources to drive opportunities to closure
• Supporting territory performance with revenue generation activities: Using aggressive hunting and farming techniques, assessing customer current/future technology needs engaging in follow-up discussions with customers
• Presenting the value proposition to close deals and preparing necessary sales documentation
• Follow up and conduct necessary sales activities on active opportunities until the deal closes
• Follow up on dedicated marketing campaigns, assign leads to partners, lead follow-up concerning status and processing, check leads that have been converted into opportunities.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.