Title:  Business Excellence Manager

#BeMore

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Billing and Invoicing: Lead end to end process of billing and invoice preparation, ensuring accuracy, timeliness, and compliance with client contracts 
• Commercial Estimations and Forecasting: Develop monthly and quarterly billing estimates in coordination with Operations, Workforce Management, and Finance. 
• Incentives and Penalty Management: Own the management of client incentives and penalty frameworks as defined in the Master Services Agreement (MSA) or Statements of Works (SOW)
• Governance and Reporting: Develop dashboards and executive summaries on commercial performance 
• Continous Improvement: Streamline and document Commercial management process to improve efficiency and transparency.  
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. 

Who are we looking for?

• Bachelors degree in Business Administration, Finance, Accounting, or related field (Master's preferred). 
• 5+ years of experience in financial operations, commercial management, or client billing-preferrablyin a BPO/Contract center environment. 
• Minimum 3 years of experience as Business Excellence Manager/Commercial Manager
• Technologically Savvy, COPC certification is preferred but not required; should be flexible with work arrangement and schedule
• Strong analytical and financial modeling skills with profieciency in Excel and/or data visualization tools (Power BI, Tableau). 
• Working knowledge of contractual terms related to SLA's, incentives, and penalties. 
• Excellent attention to detail, organization, and communication skills.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.