Title:  Business Intelligence Manager (CX Consultant)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Join a new exciting business professional services organization within TDCX
• Serve as a senior advisory to senior level customer & client operation teams across the company. Work with internal & external stakeholders to strategize solutions, monitor & assess operations performance; conduct Root Cause Analysis and problem solving; across data, analytics and innovation topics for specific operations and regional teams
• Responsible for design, develop, test and implement business intelligence solution, insights and processes to create high operational impacts that include but not limited to streamlining data integration, analytic operations enhancements, operational productivity improvements, and process automation
• Provide consulting/ solutions services to clients to drive operation impacts
• Project manage large or small scale initiatives to ensure successful delivery of internal/ external business solutions in the domain of sales operations, business intelligence, customer experience and technology/process enhancements.
• Provide mentoring, capability building and process definitions for internal operational teams. Be a partner to Learning & Development and group HR services
• Provide leadership to help grow company’s solutions and professional services by mentoring and leading junior resources analytic
• Work with operations teams to define and services roadmap to ensure solution quality
• Responsible for adoption and change

Who are we looking for?

• Bachelor’s or advanced degree in Business, IT, Computer Science or any related field
• Preferable with 8-10 years of working experience in the related field is required for this position.
• Demonstrated strong capability in storyboarding, problem definition, problem solving techniques and solution presentations in concise visualization formats
• Experience in conceptualizing, designing, developing, testing, implementing and supporting agile data analytics platforms to support analytical initiatives of internal or external stakeholders
• Demonstrated sound understanding of B2B sales, digital marketing, omni-channel customer engagements, and relevant cloud based solutions
• Ability to work as a team player. You should be able to work under pressure and tight timeline, result orientated, strong problem solving and good analytical skills.
• Demonstrated ability to solve real operations issues with actionable insights
• Adaptable to various stakeholders, business models, projects and matrix based organization.
• Excellent verbal and written communication skills in English and the language of supporting market
• Prior experience in customer experience, BPO, consulting or related fields a plus

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.