Title:  Business Intelligence Program Manager

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

The BI Program Manager drives analytics delivery maturity, consulting and governance, with Acuity at the center of it all to support global teams and clients.

Acuity is the organization’s one-stop analytics platform: a growing, monetized product that brings together dashboards and insights built on AI-powered analytics platform  and GCP, designed to serve operations leaders, support functions, and clients. This is a rare opportunity to be the driving force behind a platform with real commercial stakes and genuine organizational impact not just maintaining what exists, but shaping how analytics is delivered, adopted, and evolved.

This role is the connective layer between business strategy and analytics execution  ensuring solutions are high-quality, user-centric, and aligned with business priorities. Beyond delivery, it enables effective change: ensuring Acuity and the broader analytics capability are adopted, rollouts are well-planned, and stakeholders at all levels are engaged and ready. The ultimate goal is to better equip operations leaders and the clients, enabling support functions and advancing analytics and AI initiatives across the organization.

Analytics Delivery & Program Management

• Own end-to-end program governance for analytics initiatives including planning, prioritization, QA, release cycles, usage and impact tracking.
• Establish governance for analytics tools, data access, workflows and development standards.
• Identify and resolve process gaps that create delivery bottlenecks or quality issues.

Functional Analytics Consulting

• Translate business needs into clear analytics requirements and solution designs, lead requirements workshops and discovery sessions.
• Review analytics outputs for user-centricity and alignment with business objectives before release.
• Guide solution design and technical discussions with ability to drive problem-solving and troubleshooting with development team as needed.

Team Capability & Coaching

• Identify capability gaps and implement structured plans to uplift team delivery maturity and self-sufficiency.
• Coach team members on best practices in planning, design, analytics thinking, and quality delivery.
• Support Analytics Academy and L&D initiatives to ensure content is relevant and well-executed.

Change Management & Adoption

• Develop and execute change plans for analytics rollouts that should include impact assessments, communication, training, transition, and sustaining plans.
• Conduct readiness assessments ahead of go-live and present findings clearly to project teams and stakeholders.
• Drive analytics adoption strategies in collaboration with the Solutions Delivery and Operations Analytics leaders.
• Partner with L&D on end-user training materials; ensure global developers and users are equipped to embed change effectively.

Stakeholder Engagement

• Build trusted relationships with stakeholders across functions and geographies; establish regular engagement cadences beyond ad-hoc interactions.
• Ensure ongoing alignment between delivery priorities and business needs through proactive communication and steering updates.

Who are we looking for?

• Bachelor's degree or higher in Business Administration, Data Analytics, Data Science, Statistics, Information Systems, Economics, Social Sciences, or related fields.
• 5-8 years in analytics, BI, program management, or a combination; with a track record of improving delivery processes and team performance.
• Experience leading change management for analytics, data, or technology initiatives.
• Background in BPO, shared services, or an analytics center of excellence is an advantage.

Skills

• Strong understanding of analytics tools and data structures. The primary platform is Acuity, built on AI-powered analytics platform  and GCP, experience with either ecosystem, or with Power BI within the Microsoft Fabric environment, is directly relevant
• Ability to leverage other tools including necessary data engineering and AI solutions as needed is valued. This role is about insight and impact, not the instrument.
• Sound understanding of change management principles and how people and large organizations go through change.
• Strong communication, stakeholder management, and consulting skills, able to engage from operational to senior executive levels.
• Excellent written and verbal English, digitally savvy and comfortable across modern collaboration platforms.

• The BI team operates more independently with measurably improved delivery velocity and quality within 6 months.
• Analytics adoption rates are tracked, communicated, improved and sustained across key dashboards and tools.
• BI & Analytics Program is managed and governed with high standards to deliver sustained, meaningful and visible business impact to internal and external stakeholders.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.