Campaign Consultant with English (16:00 - 1:00hs)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore! 

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives.
• Comprehensive medical, insurance, or social security coverage.
• Premium workspaces. Free coffee, tea and snacks at the office.
• Engaging activities and recognition programs.
• Strong learning and development plans for your career growth.
• A positive culture for you to #BeMore at work.
• Easy-to-locate area with direct access to public transport.
• Flexible working arrangements.
• Be coached and mentored by experts in your field.
• Join a global company with 26 years of experience and hundreds of industry awards. 

What is your mission?

Reporting to the Campaign Consulting Team Lead, the Campaign Consultant will be responsible for managing relationships with our client's customers (Silicon Valley Digital Giant), serving as a trusted advisor by closing incoming ticket requests and consulting on the effectiveness of their media and advertisement campaigns according to their budgets while delivering a #happier customer experience. As a Campaign Consultant, you are a nimble player who is well-organized and comfortable managing multiple client requests at once.

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile.

Who are we looking for?

• Ability to write and speak fluently, clearly, and concisely in English.
• Understanding of Customer Support Operations.
• Knowledge of backend advertisement operation (back office).
• Understanding of CPC, CTR, CPM, impression, clicks, frequency, lead gen & CPL.
• Understanding of Digital Marketing, Tools, KPIs & Campaign Objectives. Understanding of Marketing Agency Business.
• Ability to provide meaningful insights from data.
• Understanding of case queue management, ticket management.
• Strong time management skills and motivation to exceed expectations. But nothing beats the commitment to yourself to be as good as you possibly can. We'll help you achieve this goal.
• Excellent communication, organizational, and client-service skills.
• Good command of Microsoft office tools (Excel, Word, PowerPoint, Outlook, Teams).
• Enjoy working in a fast-paced environment and being able to balance multiple tasks at the same time.
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Punctuality. Your clients and teammates are counting on you to be here, every day.
• Valid EU passport/Working Visa

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.