Title:  Campaign consultant

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Reporting to the Campaign Consulting Team Lead, the Campaign Consultant will be responsible for managing relationships with our client's customers (Silicon Valley Digital Giant), serving as a trusted advisor by closing incoming ticket requests and consulting on the effectiveness of their media and advertisement campaigns according to their budgets while delivering a #happier customer experience. As a Campaign Consultant, you are a nimble player who is well-organized and comfortable managing multiple client requests at once.

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Build strong and long-lasting relationships with your customers by providing best-in-class media and product support via phone and email.
• Partner with different departments to troubleshoot campaign issues flagged by assigned customers.
• Advice on media creativity, content quality and development, and campaign optimization to maximize performance and delivery.
• Support customer communication and education including a best-in-class onboarding experience and ad hoc education needs via webinars and demos.
• Help triage troubleshooting tickets and track progress for pilot program setups.
• Help drive the activation of customers’ media solutions to ensure complete utilization.
• Assist in the booking & implementation of advertising campaigns in an accurate & timely manner.
• Provide quality assurance, by checking all client product integrations are completed.
• Ensure daily ticket/case quotas are met and willing to stretch occasionally.
• Ensure Quota/performance is effectively reported.

Who are we looking for?

• Ability to write and speak fluently, clearly, and concisely in English.
• Understanding of Customer Support Operations.
• Knowledge of backend advertisement operation (back office).
• Understanding of CPC, CTR, CPM, impression, clicks, frequency, lead gen & CPL.
• Understanding of Digital Marketing, Tools, KPIs & Campaign Objectives.
• Understanding of Marketing Agency Business.
• Ability to provide meaningful insights from data.
• Understanding of case queue management and ticket management.
• Strong time management skills and motivation to exceed expectations. But nothing beats the commitment to yourself to be as good as you possibly can. We'll help you achieve this goal.
• Excellent communication, organizational, and client-service skills.
• Good command of Microsoft Office tools (Excel, Word, PowerPoint, Outlook, and Teams).
• Enjoy working in a fast-paced environment and being able to balance multiple tasks at the same time.
• Comfortable working with computers, the ability to work with multiple systems, and the ability to learn and adapt to new ones.
• Punctuality. Your clients and teammates are counting on you to be here, every day.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.