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Change Management Lead

Date: 30-Dec-2020

Location: SG

Company: TDCX

The Intro


Top Reasons to work with TDCX

  • Attractive Remuneration.
  • Comprehensive Medical Care and Insurance Coverage.
  • Premium and Instagrammable workspaces
  • Get engaged and recognized with our Engagement and Recognition Program.
  • Getting coached and mentored by experts in your field.
  • Fun and flexible working arrangements.
  • Easy to locate area with direct access to public transport.
  • Incredible opportunities for you to develop your personal and professional skillsets.
  • 25 years of experience and more than 200 industry awards
  • Our culture believes in the power of teamwork, initiative, courage, innovation, and trust, for you to #BeHappier at work.

What is your mission?

  • Coordinate timely and successful rollout of changes (program, policy, process, tools, etc.) and report on change & success criteria and escalate any unplanned changes
  • Partner in coordinating standardized change processes and procedures for the Small Business Group and manage multiple small to medium scale projects from scoping through to implementation and roll out
  • Partner with cross-functional partners internally and externally to enable outsourcing operations that help improve our customer experience and support
  • Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects
  • Translate business requirements into implementation plans for tool launches, tool upgrades, including on-site coordination and implementation as well as user testing and troubleshooting.
  • Play an active role by contributing to improving product, process and support system solutions
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
  • Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment
  • Ability to work and multi-task in a fast-paced environment.
  • Ability to work with computers and multiple systems, as well as the ability to learn and adapt to new ones.
  • Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales. We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients. Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

Job Segment: Manager, Change Management, Quality Manager, Management, Quality