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Client Service Associate (ADS)- Social Media Account MNL

Date: 20-Oct-2020

Location: PH

Company: TDCX

Client Service Associate- Social Media Account


Are you a customer service Rockstar who wants to be part of our team for one of the biggest social media platforms in the world? Are you passionate, driven, and can deliver outstanding customer service experience? 

We are looking for a Client Service Associate to join our growing family. Come home and start your #BeHappier journey with TDCX today!


Top reasons to work here:              

  • Above-industry average salary
  • Group life insurance starting on day one
  • HMO benefits on day one + 1 free dependent after 6 months
  • Monthly performance bonuses upon regularization
  • 25% Night differential rate (higher than the industry average!)
  • 15 Sick Leave credits with cash conversions
  • 15 Vacation Leave credits with carry over
  • Premium & Instagrammable workspaces
  • Free overflowing coffee and cookies
  • Learning courses to help you grow
  • Career development programs
  • Engagement activities like free food day, raffles, anniversary gifts, contests and much more!


What is your mission?

As a Client Service Associate, you will be working with our Social Media Account to deliver #happier customer experience. You will provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.  

You are also required to perform these job functions:

  • To provide post-sales customer service support / troubleshooting support through email/phone/chat to the client's B2B customers
  • To support advertising customers and deliver consultative support
  • Perform data analysis to improve advertising customer experience and ensure higher return in investment
  • Gather client and partner feedback to enhance ad products and the customer experience


Who are we looking for?

  • Candidates must have completed at least 2 years in College or possess Bachelor’s/College Degree, in any field. Professional Degree in Media related or Marketing will be an added advantage
  • Candidate with minimum 2 years relevant experience is required
  • Highly self-motivated, energetic with a positive attitude
  • Strong communication skills


Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 contact center industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

Job Segment: Social Media, Media, Social Services, Advertising, Marketing, Service, Customer Service