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Client Service Associate - Vietnam Market

Date: 07-Oct-2020

Location: SG

Company: TDCX

Are you a Customer Service Rockstar who wants to be part of our team for one of the biggest company in the world? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for Client Service Associate to join our growing family. Come home and start your #BeHappier journey with TDCX today!


Top reasons to work here:

  • Attractive Remuneration.
  • Comprehensive Medical Care and Insurance Coverage.
  • Premium & Instagrammable workspaces
  • Get engaged and recognized with our Engagement & Recognition Program.
  • Getting coached and mentored by experts in your field.
  • Fun and flexible working arrangements.
  • Easy to locate area with direct access to public transport.
  • Incredible opportunities for you to develop your personal and professional skillsets.
  • 25 years of experience and more than 200 industry awards
  • Our culture believes in the power of teamwork, initiative, courage, innovation, and trust, for you #BeHappier at work.


What is your mission?

  • To provide post-sales customer service support / troubleshooting support through email/phone/chat to the client's B2B customers
  • To support advertising customers and deliver consultative support
  • Perform data analysis to improve advertising customer experience and ensure higher return in investment
  • Gather client and partner feedback to enhance ad products and the customer experience
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. 


Who are we looking for?

  • Candidate must possess at least a Diploma, Bachelor’s Degree, Professional Degree in Media related or Marketing will be added advantage
  • Preferably with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
  • Experience in B2B, B2C sales as well as on-line sales
  • Highly self-motivated, energetic and sales driven with a positive attitude
  • Strong communication skills
  • Excellent verbal and written communication skills in English and the language of the supporting market.


Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.


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