Title:  Client Solutions Manager (Hubspot Administration)

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

The Client Solutions Manager I owns the day to day administration, optimization and reporting of HubSpot and connected tools so that Marketing, Business Development, Client Services and Concierge can work from a single, reliable growth engine.
Working closely with the Revenue Operations Manager II, the role turns the Growth Engine 3.0 design into a clean, working system: accurate data, robust automation, and clear dashboards that show what is happening in the funnel and where to act.

Key responsibilities:

 1. HubSpot ownership and data hygiene

• Act as day to day administrator for the CCSO HubSpot instance.
• Maintain properties, lists, views, user permissions and data governance rules.
• Run regular hygiene checks to prevent and clean duplicates, incomplete records and wrong tags.
• Coordinate with Marketing, BD, Client Services and Concierge to ensure all account and contact data follows agreed standards.
• Manage imports and exports of company and contact data, including TAM uploads and Apollo syncs.
  
  

2. Automation and workflow management

• Build and maintain HubSpot workflows that support lead routing, lifecycle stages, task creation and campaign tracking.
• Implement and test automations linked to outbound tools such as Instantly, Aircall and email sequences, in line with RevOps designs.
• Monitor workflow performance and failure logs, fixing issues quickly and documenting changes.
• Work with the Revenue Operations Manager II to translate business rules into simple, robust workflows that can be understood and maintained over time.
  
  

3. Reporting, dashboards and insight support

• Design and maintain standard dashboards for CCSO leadership, Client Solutions, BD and Marketing that show lead volume, funnel conversion and activity levels.
• Ensure definitions of metrics are consistent and documented so that teams interpret reports the same way.
• Support monthly and quarterly reviews with accurate data cuts on campaigns, verticals, geos and personas.
• Provide ad hoc analysis on pipeline, activity and performance trends when requested by the Revenue Operations Manager II or CCSO.
  
  

4. Tool stack integration and support

• Support the integration of HubSpot with Apollo, Clay, Mailfloss, Instantly, 6sense, LinkedIn Sales Navigator and Aircall, working with Business Systems and IT.
• Monitor sync health between tools, flag issues early and coordinate corrective actions.
• Maintain a simple configuration log so that changes across tools can be tracked and reversed if needed.
  
  

5. Enablement and user support

• Create and maintain quick reference guides, short videos or playbooks on how CCSO teams should use HubSpot and related tools.
• Run small group or one to one training sessions for BDs, Client Services and Concierge on topics such as logging activities, using views and reading dashboards.
• Act as first line support for HubSpot user questions within CCSO, escalating complex technical issues to Business Systems or IT as needed.

6. Contribution to RevOps roadmap

• Participate in regular RevOps planning with the Revenue Operations Manager II, providing input based on system constraints, data quality and usage patterns.
• Support testing and rollout of new features such as signal based triggers or new lifecycle stages.
• Help ensure that agreed RevOps processes are reflected correctly in tools and documentation.

Who are we looking for?

•Experience in CRM administration or revenue operations, ideally using HubSpot in a B2B environment.
•Strong understanding of sales and marketing processes across the lead to opportunity lifecycle.
•Comfortable working with data structures, field mappings, lists and automation logic.
•High attention to detail and discipline in documentation and change control.
•Ability to translate business requirements into clear, simple workflows and reports.
•Collaborative working style, able to partner with Marketing, BD, Client Services, Concierge, Business Systems and IT.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.