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Senior Community Operations Specialist - Vietnamese Market

Date: 16-Oct-2020

Location: TH

Company: TDCX

ACCELERATE YOUR CAREER – JOIN TELEDIRECT TODAY!

Do you have a passion for social media and how it empowers, inspires and brings people together?

Join our new team and be part of a world-famous company culture and work with an international team of advocates that support millions of communities across world connect around the things they care about.

Our team in Bangkok is currently looking for:  Team Leader

Overview of tasks

Responsibilities:

  • Provide mentorship, guidance and career development to members of your team
  • Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical, and technical capabilities which will enable the department to develop deeper, more scalable solutions
  • Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
  • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
  • Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions
We are looking for
  • Disciplinary – Candidate should not have any disciplinary warning across the past 6 months
  • Length of Service – Should be in the company for more than 6 months
  • Performance KPI :
  • If applicants are agents : Action Consistency > 98% / Reason Consistency > 98% / FP < 1.6% / FN < 1.3%
  • If applicants are current in SME role : Performance of SME based on AofA always above 98%.
  • Years of People Management : 3 years and above – Same time manage from min 10 People and above
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Excellent written and verbal communication skills
What we offer
About Teledirect

As one of Asia's leading outsourced contact centres, Teledirect provides multinational organisations with outsourced contact centre services to improve their customer service or to accelerate their sales. With over 150 local and international industry awards to date, Teledirect continues to deliver world class customer experiences to global brands from operation sites in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China and Japan.


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