Title:  Crisis Management Specialist

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Investigate both sides of incident disputers, verify facts, determine resolutions based on internal policies.
• Maintain high level of confidentiality while performing investigations. Pre-authentication of user identity and Safe guard user & clients sensitive information.
• Document investigations comprehensively through written reports. System navigation on workflow & required documentations.
• Assist with escalated issues and initiate the user dispute request process. Promises and associated behaviors that will be expected to hold accountability & maintain consistency on a high standard of services. Ensure making correct expenses decisions and record all the actions correctly according to the policies. All interactions are meet client's professional standards. 
• Educate users on how to maintain security and safety. 
• Interface with internal communications and eloquent in writing communication.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
• Ability to work with a flexible schedule and on shifts as required.
• Ability to work under pressure and adapt quickly to adverse situations.
• Possesses technical aptitude and the ability to pick up new technology quickly.
• Experienced with policy work or help resource project management.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.