Title:  Customer Care Specialist-UK Market

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

As a Customer Care Specialist for the UK market, you will support a leading premium automotive company, delivering an outstanding and personal customer experience throughout the shopping and ownership journey.

Acting as a brand ambassador, you will build strong relationships with consumers and ensure every interaction reflects the standards and values of a premium automotive brand.

Your responsibilities will include:

- Support consumers primarily via phone, as well as email, chat and social media, across pre-sale and post-sale enquiries.

- Take ownership of customer enquiries, concerns and complaints, providing clear, empathetic and effective solutions through to resolution.-

Develop strong product and service knowledge to understand customer needs and communicate brand, business and technical concepts in a simple way.

- Manage lead generation, delegation and follow-up, ensuring opportunities are effectively utilized.

- Prioritize and escalate customer feedback, recurring issues and feature requests to the relevant internal teams.

- Collaborate with internal stakeholders to identify and recommend improvements to processes, efficiency and the overall customer experience.

- Meet agreed quality standards, KPIs and SLAs while consistently delivering a premium customer experience.

- Perform other duties assigned by management in support of TDCX's operational and Quality Management System requirements.

Who are we looking for?

- Native-level British English is essential for this role, with excellent spoken communication skills and the ability to communicate naturally and confidently with customers in the UK market.

- Previous experience in customer care, customer service or a similar customer-facing role, ideally within a sales-oriented or premium brand environment.

- Experience in complaint handling and/or CRM systems is an advantage.

- A genuinely customer-focused mindset, with strong empathy, emotional maturity and a passion for delivering excellent experiences.

- A curious listener and problem solver who takes ownership and works effectively both independently and as part of a team.

- Action-oriented and results-focused, with the ability to adapt to different customers and situations in a fast-paced, dynamic environment.

- Passion for people is important; passion for cars is a bonus.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.