Title:  Customer Care Specialist with Norwegian

#BeMore

Customer Care Specialist with Norwegian

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

Your mission will be to provide exceptional customer care and support to care organizations to ensure tens of thousands of people experience the freedom and peace of mind they deserve

• Handle customer support phone calls from care organizations using the medicine dispensing robots and the connecting administrative
  system (Telecare system). Callers are workers in these care organizations, typically nurses, other caregivers, and system administrators.
• Provide high-quality assistance to customers with their various questions related to (for instance) using and refilling robots, handling alarms, and operating the Telecare system.
• Remote corrections and other alarms in the background system. These remote corrections are generated and handled 24/7 to ensure smooth uninterrupted service for our customers and end users.
• Escalating possible issues to tier 2 when unable to resolve the issue.
• Prioritize and coordinate tasks and assignments.
• Documenting each call with relevant and necessary information

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field, or relevant experience.
• Passion to create excellent customer experience.
• Attention to detail and technical orientation (to solve remote corrections).
• Good communication skills, and ability to explain technicaldetails in layman's terms.
• Strong empathy as you will be handling issues in a healthcare environment.
• Possess a high level of problem resolution ability to identify the cause of the issues and provide a holistic solution, at the first contact.
• Previous customer service experience is an advantage.
• Excellent verbal and written communication skills in English and Norwegian

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.