Title:  Customer Care Specialist

#BeMore

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for daily customer relations to support client’s vision of providing
  unparalleled world-class customer service support current and future consumers
  across the shopping and ownership journey.
• Acquire product knowledge to enhance the ability to understand customer needs
  across different products and regions and apply the most effective response and
  solution to the case.
• Act as a brand ambassador as your customer-facing role is crucial in supporting
  our client’s values and mission.
• Provide an outstanding service while interacting with customers, answering, and
  resolving complex volumes of pre-sale inquiries and post-sale support inquiries
  via phone, email, chat and social channels. This may include assisting
  customers that may have mechanical or electrical failure, by sending services to
  help the customer in their time of need.
• Take ownership of customers’ inquiries and issues by following through
  effectively and efficiently to ensure timely resolution as per set KPIs and SLAs.
• Prioritize and escalate our customers' feedback and feature requests to the
  relevant internal teams.
• You will also manage lead generation, delegation and follow-up of leads to
  ensure that they are being utilized effectively.
• Any other duties and responsibilities that may be assigned to you by the
  management from time to time, within your category of employment in the
  organization and for the effective implementation, maintenance, and continual
  improvement of the Quality Management System of TDCX.

Who are we looking for?

• Minimum 1 year of experience in a similar role
• Advanced English skills and native skills in Turkish
• High emotional maturity and passion for customer
  experience
• Curious listener & learner, respectful for others and team
  player attitude
• Action-oriented, results-focused, able to work
  independently and able to handle diverse situations
• Able to adapt and respond to different types of
  characters, as you will need to be tolerant, exhibit
  empathy and be patient
• Effective communication skills on both technical and
  non-technical topics to customers and team members.
• Passion for people is important, passion for cars is a
  bonus

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.