Title:  Customer Service & Sales Specialist with German

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

About the role

As Client Relations Centre Ambassador, you are the central point of contact for premium clients in Europe and the key connection between our .com and our visitors.

The Clients Relations Center (CRC) focuses equally on engaging with prospective and existing clients on all topics across the journey: from pre-sales, sales, post purchase, repairs and servicing and brand related.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Recognizing and strengthening clients’ interest in purchasing, converting their interest into phone orders
• Generating additional sales and increasing the average basket by cross-selling, upselling etc.
• Selling through Telephone and Chat
• Providing the client with all offline and online options across their journey
• Answering service and ecommerce related calls from private clients
• Answering service and ecommerce related emails from private clients
• Answering incoming chat or messaging from private clients
• Providing servicing advice (pre-repair)
• Providing information on existing repairs where needed
• Taking care of clienteling activities, reaching out to clients proactively to strengthen connection and avoid escalations

Who are we looking for?

• Excellent verbal and written communication in German and English
• Any other language is considered a plus
• Hospitality and/or retail sales and service experience
• Positive attitude and ability to be empathetic
• Strong service focus and sales drive
• Flexibility and strong resilience required
• Willingness to work on Saturdays and bank holidays

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.