Title:  Customer Service Officer (Co-Loading)

Competencies

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Handle customer and agent inquiries via email and WhatsApp 
• Provide shipment status updates (ETD, ETA, cargo status) 
• Assist with airfreight bookings and coordination 
• Liaise with warehouse, drivers, and operations team 
• Prepare and verify shipping documents (MAWB, HAWB, invoices) 
• Monitor shipment progress and follow up as needed 
• Perform data entry and basic administrative tasks 
• Support billing and job costing processes

Who are we looking for?

• No prior experience necessary (training provided) 
• Basic computer skills (Microsoft Office) 
• Good communication skills 
• Ability to thrive in a fast-paced environment

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.