Title:  Customer Service Officer (Higher Education)

#BeMore

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Establish a positive, consistent, and timely interaction that meets the customer’s needs effectively by providing excellent support experience across different platforms (phone, email and chats). 

• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.

• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.

• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.

• Foster customer loyalty by providing exceptional service and paying close attention to details.

• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.

• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the company.

Who are we looking for?

• Diploma or GCE ‘O’ Level with at least 3 years of experience in the Customer Service industry.

• Effectively bilingual and articulate with a strong command of spoken and written English. 

• Proficient in MS Office applications with excellent keyboard skills.

• Possess good customer handling skills with a positive mindset. 

• Team player who is able to adapt in a fast paced environment.

• Strong time management skills and motivation to exceed expectations.

• Comfortable working with computers and multiple systems.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.