Title:  Customer Service Officer (Higher NITEC/ O Levels)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

As a Customer Service Officer, you’ll be at the heart of our customer interactions, providing outstanding service and ensuring customers’ needs are met. You will engage with customers via phone, email, or chat, offering solutions, clarifying issues, and ensuring satisfaction.

• Assist Customers: Respond to customer queries through phone calls, emails, or online chat, ensuring quick and accurate responses.

• Resolve Issues: Address customer concerns effectively and find practical solutions, ensuring positive outcomes.

• First Contact Resolution: Ensure customer issues are resolved during the first interaction, addressing their needs quickly and thoroughly. If additional assistance is needed, work closely with internal teams and service partners to ensure timely resolution.

• Follow-Up: Ensure case resolutions are documented and followed up to guarantee customer satisfaction.

• Collaborate: Work with internal teams to resolve issues, enhance customer experience, and improve service processes.

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX. 

Who are we looking for?

• Completed O Levels/ Higher NITEC with minimum 2 years of experience in customer service or a related field.
• Excellent Communication Skills: A strong communicator with an emphasis on active listening, empathy, and providing clear and concise responses.
• Strong Time Management Skills: Ability to manage multiple tasks efficiently and prioritize effectively to meet deadlines and exceed expectations.
• Multi-Tasking Ability: Comfortable working in a dynamic environment, able to handle various tasks simultaneously while maintaining focus and accuracy.
• Phone Etiquette: High standards of phone etiquette, including appropriate pace, tone, voice quality, grammar, and articulation.
• Tech-Savvy: Comfortable using computers and navigating multiple systems, with the ability to learn new systems quickly.
• Bilingual: Excellent verbal and written communication skills in English and the language of the supporting market as required.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.