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Customer Service Representative

Date: 02-Jan-2021

Location: SG

Company: TDCX

The Intro


Top Reasons to work with TDCX

• Attractive Remuneration.

• Comprehensive Medical Care and Insurance Coverage.

• Premium and Instagrammable workspaces

• Get engaged and recognized with our Engagement and Recognition Program.

• Getting coached and mentored by experts in your field.

• Fun and flexible working arrangements.

• Easy to locate area with direct access to public transport.

• Incredible opportunities for you to develop your personal and professional skillsets.

• 25 years of experience and more than 200 industry awards

• Our culture believes in the power of teamwork, initiative, courage, innovation, and trust, for you to #BeHappier at work.

What is your mission?

• Handle enquiries via phone calls, emails, webchats, correspondences from the public.

• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

• Build sustainable relationships and engage customers by taking the extra mile

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE 'O' Level in any field.

• Preferably with 2 years of relevant working experience in handling inbound/ outbound calls in Contact Centre. However, fresh graduates are encouraged to apply.

• Proficient in MS Office application with excellent keyboard skills.

• Ability to work well in a team and build rapport with customers and to understand their needs.

• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).

• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

• Excellent verbal and written communication skills in English.

Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales. We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients. Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

Job Segment: Customer Service Representative, Quality Manager, Call Center, Customer Service, Quality