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Customer Service Specialist- Trilingual (Portuguese, English and Spanish)

Date: 22-Jan-2022

Location: CO

Company: TDCX


Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • Premium workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company with 25 years of experience and more than 270 industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels.

• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.

• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures

• Build sustainable relationships and engage customers by taking the extra mile

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate preferably possesses at least a High School Graduate. 

• Preferable with 1 year of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.

• High affinity and cultural awareness of political and social situations regarding the relevant market or region that will be supported.

• Ability to work with technology well and is naturally tech-savvy.

• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.

• Ability to handle multiple priorities, work in a fast environment, and manage their time effectively.

• Excellent verbal and written communication skills in Portuguese and  English.

Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Malaysia, Thailand, Philippines, Hong Kong, China, Japan, India, Romania, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales. We are guided by a talent philosophy — selecting and employing the best professionals to make the outsourcing industry better for our people and our clients. Our company has won over 310 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

Job Segment: Trilingual, Quality Manager, BPO, Customer Service, Bilingual, Quality, Operations