Title:  Customer Service Specialist

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for daily customer relations to support client’s vision of providing unparalleled world-class customer service support current and future consumers across the shopping and ownership journey. 

• Acquire product knowledge to enhance the ability to understand customer needs across different products and regions and apply the most effective response and solution to the case. 

• Provide an outstanding service while interacting with customers, answering, and resolving complex volumes of pre-sale inquiries and post-sale support inquiries via phone, email, chat and social channels. This may include assisting customers that may have mechanical or electrical failure, by sending services to help the customer in their time of need. 

• Providing roadside assistance and support, including coordination for towing services and on-site assistance, embodying the brand’s commitment to customer care. 

• Acting as the first point of contact for customers, you will address a wide range of pre-sale and post-sale inquiries, including those requiring technical support, thereby reinforcing the brand’s reputation for excellence.

Who are we looking for?

• At least 1 year of experience in customer service, preferably in the automotive sector. 

• High emotional maturity with a genuine passion for enhancing customer experience. 

• A team player with effective communication skills, capable of handling diverse customer needs. 

• Enthusiasm for automotive products is a plus. 

• Availability and flexibility needed for weekend work 2-3 times a month. Weekend work will be compensated with overtime pay or by adjusting the weekday hours to maintain a total of 40 working hours per week. 

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.