Title:  Customer Service Specialist

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

● Servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat  

● Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty  
● Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client  
● Develop and maintain a vast knowledge of Alo Yoga’s products and latest offerings  
● Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience  
 

Who are we looking for?

•    Candidates must have college degree or above; HS and SHS Graduates are acceptable provided they have 6 months up to 1 year of call center or BPO experience 
•    Fluent in English with excellent communication skills, both written and verbal  
•    At least 6 months Customer Service experience in the BPO industry  
•    Experience working with Salesforce and/or a similar ticketing system is highly advantageous  
•    Successful track record working in a high-volume environment  
•    Able to solve problems by thinking analytically and creatively  
•    Familiar with the latest e-commerce trends  
•    Ability to empathize with and prioritize customer needs  
•    Exude patience and ownership towards each customer  
•    Ability to identify customer needs and provide appropriate solutions and correct expectations. 
•    Typing speed of at least 40 words per minute, minimum, to ensure complete and accurate recording of consumer issues 
•    Proficient in using office software such as Microsoft office 
•    Rigorous work attitude, consumer-oriented, responsible, and stress-resistant 
•    Strong service awareness is a must 
 

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.