Title:  Customer Service Specialist

#BeMore

Customer Service Specialist with Greek

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Are you a customer-centric person, that is passionate about creating a great brand experience and understands how customer engagement is crucial for the brand’s growth and loyalty? Then apply to this role, be part of a brand new team for a project in the automotive industry, and let’s meet virtually to get to know each other.

Be part of a brand new project for a premium automotive brand and play an essential role in this journey towards direct consumer relationship and experience by supporting consumers as they learn about the brand and cars and shop for cars.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for daily customer relations to support client’s vision of providing unparalleled world-class customer service support current and future consumers across the shopping and ownership journey.
• Acquire product knowledge to enhance the ability to understand customer needs across different products and regions and apply the most effective response and solution to the case.
• Act as a brand ambassador as your customer-facing role is crucial in supporting our client’s values and mission.
• Provide an outstanding service while interacting with customers, answering, and resolving complex volumes of pre-sale inquiries and post-sale support inquiries via phone, email, chat and social channels. This may include assisting customers that may have mechanical or electrical failure, by sending services to help the customer in their time of need.
• Take ownership of customers’ inquiries and issues by following through effectively and efficiently to ensure timely resolution as per set KPIs and SLAs.
• Prioritize and escalate our customers' feedback and feature requests to the relevant internal teams.
• You will also manage lead generation, delegation and follow-up of leads to ensure that they are being utilized effectively.
• Identify gaps in current processes or product offerings and implement or recommend improvements to increase the overall productivity and customer experience.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Experience in a similar role
• Advanced Greek & English skills
• High emotional maturity and passion for customer experience
• Curious listener & learner, respectful for others and team player attitude
• Action-oriented, results-focused, able to work independently and able to handle diverse situations
• Able to adapt and respond to different types of characters, as you will need to be tolerant, exhibit empathy and be patient
• Effective communication skills on both technical and non-technical topics to customers and team members.
• Passion for people is important, passion for cars is a bonus.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.