Title:  DLT JP Senior AI Chatbot Conversation Design Expert

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Design intuitive and adaptive dialog flows that offer an ideal user experience across voice, chat, and messaging channels in support of an enhanced customer engagement strategy. 
• Create UX mockups and prototypes that can be used to help deliver product requirements, explore design concepts, and gain better user feedback.
• Test, validate, and optimize conversational designs to ensure effortless interactions and seamless transitions to human agents.
• Design, deploy, and maintain the bot conversational experience, while working alongside enterprise stakeholders.
• Lead conversation reviews to ensure go-live readiness and reporting.
• Build and maintain content library for customer and agent facing bots.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in human factors engineering, product interface design, linguistics, cognitive science, experimental psychology, technical writing, or a related field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Experienced in creating user interface/user experience designs for web and mobile.
• Experienced in web content management, process mapping, or business process improvement.
• Experienced with dialog or Voice User Interface design.
• Demonstrated experience in stakeholder management, building partnerships, and managing and interacting with clients and internal stakeholders of different level.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.