Title:  Data Privacy Manager

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• The primary role of the data protection officer (DPO) is to ensure that the organisation processes the personal data of its staff, customers, providers or any other individuals (also referred to as data subjects) in compliance with the applicable data protection rules.
• Keep up to date on changes in DP related policies in each of the TDCX supported countries, and ensure all changes are implemented as per the regulatory requirement.
• Foster a Security aware Security first culture within the Company.
• Implementing the company’s Data Protection Policy, and ensuring it is adhered to throughout the organisation
• Creating Data Protection Policies and procedures for handling data at rest and in motion.
• Implement Procedures on Data maintenance, retention period and destruction, and ensure adherence.
• Implement Awareness program, Knowledge base and FAQ on data protection rights, obligations and responsibilities.
• Work with the Training team to create content and organise training courses for employees for both new hires and ongoing refresher training for continuous a Security aware Security first culture.
• Own and drive the uptake and successful completion of training.
• Providing information when necessary to senior management including Regular DPO compliance Reporting.  
• Conduct regular Audits to ensure compliance to Data Protection policy.
• Serve as the PIC for Internal and Client enquires both current and prospective (example RFP responses) on Data protection related matters.
• Maintain Data protection risk register and impact Assessment.
• Support on ISO/PCI/SOC audits in relation to Data protection.

Who are we looking for?

• Candidate must possess at least a bachelor's degree, Professional Degree in a related field (Cyber Security, Audit and Compliance, Data Protection, Risk Management)
• A strong cybersecurity background
  • Minimum 10 years of experience in a DPO, Compliance, Audit, risk management role (with latest role specifically focus on Data Protection with a minimum 3 yrs in this role.)
• DPO certification
  • Certification in Data protection/ Privacy (CIPP/A, CIPT, AIGP)
• Audit experience
  • Certification in Audit (ISO) would be advantageous.
  • Experienced in supporting the implementation of ISO / SSO/ PCI
• Experienced in developing and documenting Policy and training.
• Experience with identity and access management (IAM), SSO, and multi-factor authentication (MFA) and experience in developing and implementing related polices
• Experienced in long term project delivery with multiple countries and sites.
• Expert in standard MS applications (Excel, Word, PowerPoint)

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.