Title:  Data Protection Lead

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

The primary role of the Data Protection Lead is to ensure that the organisation processes the personal data of its staff, customers, providers, or any other individuals (also referred to as data subjects) in compliance with the GDPR, applicable data protection rules, and relevant TDCX country data protection regulations.

• Manage IT staff by assisting to recruit, train, and coach employees, communicating job expectations and appraising their performance.
• Keep up to date on changes in GDPR and data protection–related policies in each of the TDCX-supported countries, ensuring all changes are implemented as per regulatory requirements.
• Foster a security-aware, security-first culture within the company.
• Maintain TDCX data protection policy in line with GDPR and relevant TDCX country data protection regulations, ensuring adherence throughout the organisation.
• Implement awareness programs, knowledge bases, and FAQs on data protection rights, obligations, and responsibilities.
• Collaborate with the Training team to create content and organise training courses for employees (both for new hires and ongoing refresher sessions) to sustain a security-first culture.
• Own and drive the uptake and successful completion of training.
• Provide information when necessary to senior management, including regular DPO compliance reporting.
• Conduct regular audits and risk assessments to ensure compliance with the data protection policy.
• Serve as the PIC for internal and client enquiries (current and prospective), including RFP responses, on data protection–related matters.
• Maintain the data protection risk register and impact assessment.
• Support ISO/PCI/SOC audits in relation to data protection.
• Provide guidance on data protection requirements for new projects and RFPs.

Who are we looking for?

• Candidate must possess at least a Bachelor’s degree or professional degree in a related field (Cyber Security, Audit and Compliance, Data Protection, Risk Management).

• Strong cybersecurity background: Minimum 3 years of experience in a DPO, compliance, audit, or risk management role (latest role specifically focused on data protection, with at least 1 year in this role).

• Audit experience: DPO certification: Certification in Data Protection/Privacy (CIPP/A, CIPT, AIGP).

• Experienced in developing and documenting policy and training.

• Proficient in standard MS applications (Excel, Word, PowerPoint).

• The DPO will report to the CIO.

   

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit www.tdcx.com for more info.