Title:  Digital Marketing Campaign Specialist

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

As a Digital Marketing Campaign Specialist, you will be working with our Global Internet Leader Account to deliver #happier customer experience. Devise and run marketing campaigns for products, services or events that target consumers or other businesses. Usually working under a head of marketing but managing a marketing team, campaign managers oversee campaigns in a variety of formats.

• Engage with customers through telephone-based sales techniques to respond to their support inquiries aligning with established training, standards, and policies, including, but not limited to – Ad Copy, Bid Prices, Cost per Conversion, Cost per Click, Keyword Research, etc.
• Provide expert diagnosis, resolution, and issue tracking for end users based on guidelines, documentation, and scripts
• Act as a trusted consultant to guide customers in onboarding, developing, and optimizing advertising campaigns through Phone call
• Identify and understand customer needs and objectives through consultative sales interactions
• Take responsibility for driving increased ad spend, upselling, and ensuring the sustainability of customer accounts
• Manage a high volume of clients to meet sales targets and objectives

Who are we looking for?

• Possess at least Bachelor's Degree in any field
• At least 02 years of full-time experience in Consultative/Solution selling and/or Digital Marketing
• Is analytical and has a logical mindset
• Has strong communicative skills and a flair for selling creative market solutions
• Works in an organized and structured manner
• Has a creative mindset and a good understanding of customer needs
• Speaks native Vietnamese, good at English

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.