Title:  Digital Marketing Sales Specialist

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide outstanding customer service and sales support to the client’s advertisers, publishers and/or users 

• Analyze quality and effectiveness of Google Ads accounts strategically, and recommend best practices for other platforms 

• Support SMBs through effective business partnering and overall support of our vendor operations 

• Collaborate with advertising specialists, sales engineers and product team members on new feature development 

• Generate creative ways to improve our client relationships and increase revenue by sharing and implementing best practices 

• Tracking of accounts and maintaining conversion 

• Create and implement strategies to ensure optimal performance 

Who are we looking for?

Completed Bachelor’s Degree 

Flawless verbal communication skills in American English language 

Ability to control the call 

Address all questions and concerns and steering back to sales 

Business acumen, thinking like the business owner to have a meaningful conversation with the customer 

Effective probing skills by knowing the right questions to ask to understanding what the prospect needs 

Product knowledge on Digital advertising is a plus 

Active and attentive listening 

Ability to engage customers and resolve issues 

Ability to handle objections effectively 

At least 2 years in a sales capacity, preferably B2B 

Account management experience is a plus 

Strong ability to cross-function processes and relationships 

Excellent collaborative approach to leadership and the ability to manage diverse client targets 

Strong desire to meet or exceed revenue, quality, productivity, and customer satisfaction targets 

Familiar with needs-based selling techniques/analytics (e.g., SPIN) 

Familiarity with online advertising products and services 

Secondary Requirements: 

3-4 years total BPO experience 

If B2B- minimum of 6 months experience 

○ If inbound sales- minimum of 1 year and 6 months experience 

○ If inbound + outbound sales- minimum of 1 year experience ● For College Graduates 

○ At least 2 years in a sales capacity 

■ At least 6 months with Agency (Advertising/ Marketing Solutions) 

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.