Title:  E-Commerce Executive

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Customer Support & Issue Resolution: Address customer inquiries promptly, resolve issues efficiently, and escalate complex matters when necessary to ensure customer satisfaction.
• Order & Product Management: Process and track orders, maintain accurate product listings, and coordinate with relevant teams to ensure seamless operations.
• Administrative Support: Manage records, generate reports, and facilitate cross-departmental coordination to achieve key performance indicators (KPIs).
• Campaign Planning & Execution: Develop and implement advertising campaigns, analyze sales data and trends, and provide actionable insights for ongoing optimization.
• Reporting & Analysis: Prepare monthly and campaign-specific reports, highlighting performance metrics and recommendations to enhance sales and marketing strategies.

Who are we looking for?

Key Skills & Qualifications: 

• 2-3 years of experience in e-commerce, retail preferred.
• Strong knowledge of e-commerce platforms, online marketing strategies, and data analytics tools.
• Excellent problem-solving skills with a data-driven approach to decision-making.
• Effective communication and collaboration skills, with the ability to work well with cross-functional teams.

About TDCX Talent Solutions

TDCX is a business process outsourcing (BPO) firm that delivers transformative digital customer experience (CX) solutions, enabling top-tier and innovative brands to attract new customers, foster customer loyalty, and safeguard their online communities. To enhance our comprehensive service offerings, we have established TDCX Talent Solutions Pte Ltd. 

TDCX Talent Solutions provides a full range of recruitment and human resources services aimed at optimizing workforce management across various industries. With a strong track record of supporting global leaders in healthcare, retail, technology, and e-commerce, we excel at streamlining HR operations, enhancing employee retention, and improving recruitment efficiency.

For more information, please visit us at https://talentsolutions.tdcx.com/