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ERP - IT Specialist - Cebu

Date: 20-Oct-2020

Location: PH

Company: TDCX

IT Specialist


We are looking for an IT Specialist to join our growing family. 
Come home and start your #BeHappier journey with TDCX today!


Top reasons to work here:

Above-industry average salary
Group life insurance starting on Day 1
HMO benefits on Day 1 + one free dependent after 6 months
15 Sick Leave credits with cash conversions
15 Vacation Leave credits with carry over
Premium & Instagrammable workspaces
Free overflowing coffee and cookies
Learning courses to help you grow
Career development programs
Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!


What is your mission?

You are required to perform these job functions: 
•    Skilled in basic troubleshooting procedures in iOS devices and MAC OS Computers
•    Consistent and comprehensive knowledge of Apple Technology and applications
•    Ability to differentiate between Mac models and list the general requirements and limitations based on hardware features
•    Ensures the proper way to use data migration tools to migrate data from one Mac to another
•    Ability to Identify and describe security settings for Gatekeeper, FileVault 2, Firewall, Firmware (EFI) passwords, location services, and more
•    Knowledgeable on how permission is used to enhance security and identify built-in tools and techniques for isolating and resolving permissions issues in macOS
•    Skilled in System Preferences and Apple accessories to configure a wired or Wi-Fi connection to a network—and securely share data over that network
•    Proficient in using tools in macOS to configure online services, such as an Apple ID account, iCloud, Mail, and Continuity
•    Troubleshoot, evaluate, and isolate specific issues to learn how to resolve them


Who are we looking for?

•    Graduate of any IT/Engineering related course
•    At least 1 year experience in the related field
•    Can troubleshoot problem systematically
•    Excellent communication skills
•    Experience in managing JAMF Pro Endpoint Management Tool
•    ACMT Certification is a plus but not required
•    Willing to work on shifting schedules, night shift, weekends and holidays


Who is TDCX?
We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan, Spain and Colombia. We specialize in perfecting our client's customer experience and elevating their sales.
We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.
Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

Job Segment: ERP, Engineer, Firmware, Technology, Engineering, Night, Operations