Title:  ESG Reporting Manager

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

Responsibilities:
The ESG Reporting Manager is responsible for leading and managing the company's environmental, social, and governance (ESG) reporting initiatives. The role ensures accurate and timely reporting of
ESG data and performance metrics, and supports implementation of sustainability strategy by ensuring compliance to relevant ESG reporting frameworks and regulations. The ESG Reporting Manager
collaborates with all TDCX locations, cross-functional teams and other internal stakeholders, and external stakeholders to drive ESG reporting, monitor performance and enhance transparency. The role
implements continuous improvement in the company’s ESG reporting process to guarantee consistent, accurate, and timely ESG information, along with ensuring that reporting processes are auditable and
efficient.

Detailed Duties and Responsibilities
● Collect, analyze and interpret ESG data, metrics and key performance indicators to produce detailed reports, presentations, and disclosures for both internal and external stakeholders.
● Collaborate with key business leaders, data owners, technical functions, internal audit and external assurance providers to maintain a well-controlled and standardized internal
reporting processes for ESG.
● Ensure accurate and timely reporting and disclosure of ESG information with centralized ESG database and dashboards to monitor sustainability performance (i.e CO2 and energy
consumption performance).
● Monitor progress of sustainability performance against goals, targets, and key performance indicators (KPIs) and influence stakeholders across various levels of the organization to
achieve sustainability goals.
● Lead the preparation of responses to ESG-related requests from external stakeholders in line
with the company’s standards and positions.
● Ensure Standard Operating Procedures (SOPs) and other documentation supporting ESG reporting activities are in place, follow best practice and properly maintained.
● Keeps up-to-date with the latest ESG trends, regulations, and reporting frameworks to continuously enhance and advance the organization’s ESG reporting and disclosure
practices.
● Create internal alignment and awareness within the functions and governance structures regarding the preparation of the ESG reports and other submissions, reporting process,
reporting requirements and action plans to improve ESG reporting and disclosure.
● Any other duties and responsibilities that may be assigned by the management from time to time, within your category of employment in the organization and for the effective
implementation, maintenance, and continuous improvement of TDCX’s Sustainability and ESG initiatives.

Who are we looking for?

Preferably with a bachelor's degree in environmental studies (Environmental Science, Environmental Engineering, Environmental Management), business management,
engineering or any sustainable development-related degree.
● Knowledge of ESG frameworks, reporting standards, and regulatory requirements (i.e ISO 14064-1:2018 - Greenhouse gases, ISO 14068-1:2023 - Carbon Neutrality, GHG Protocol Scope
1, 2 and 3, Science-based CO2 reduction, CDP, GRI, etc.)
● Strong analytical skills and proficiency in data analysis tools including Excel and other ESG data platforms. Hands-on experience in any visualization or BI tools (e.g. Tableau, Google
Data Studio, Power BI) is an advantage.
● Attention to detail and ability to work with complex data sets to ensure accuracy and reliability in ESG reporting.
● Strong project management skills to handle multiple and complex ESG reporting initiatives and to lead and execute strategies. ​​​​​​
​​​​​​​Excellent communication, presentation and stakeholder engagement skills to effectively engage and influence internal and external stakeholders.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.